Refund policy
Last updated: September 2026
This Refund & Withdrawal Policy applies to purchases made from Bricks in the Cloud, a registered trading name of Monde Avenir sàrl.
It should be read together with our Terms & Conditions and the information provided on the relevant product page.
1. Digital Products
Bricks in the Cloud provides digital products, including online courses and associated digital resources.
Because digital products may provide immediate access to course content, downloadable materials, templates or other digital resources, different withdrawal rules may apply from those applicable to physical goods.
2. Consumer Right of Withdrawal
If you are purchasing as a consumer, you may have a statutory right to withdraw from a distance contract within 14 calendar days without giving a reason.
For digital content not supplied on a physical medium, special rules apply where you request or consent to the supply of the digital content beginning before the end of the statutory withdrawal period.
Where required by applicable law, before immediate access is provided you will be asked to:
- expressly consent to the supply of the digital content beginning during the statutory withdrawal period; and
- acknowledge that, once supply of the digital content begins, you will lose your statutory right of withdrawal.
Where these requirements have been satisfied and supply of the digital content has begun, you will no longer have a statutory right to withdraw from that digital-content purchase.
3. No Additional Change-of-Mind Refund
Unless expressly stated otherwise for a particular product, Bricks in the Cloud does not offer an additional voluntary change-of-mind refund once digital access or delivery has begun.
This does not affect any mandatory rights or remedies available to you under applicable consumer law.
4. Problems with Digital Content
If digital content is materially defective, inaccessible because of a problem for which we are responsible, or does not conform to the product purchased, please contact us at hello@bricksinthecloud.com.
We will investigate the issue and, where applicable, provide the remedy required under applicable consumer law.
Depending on the circumstances and applicable law, this may include restoring access, bringing the digital content into conformity, providing an appropriate price reduction or issuing a refund.
Nothing in this Policy excludes or restricts mandatory legal rights relating to defective or non-conforming digital content or digital services.
5. Business Purchases
Where a product is purchased wholly or mainly for purposes relating to a trade, business or professional activity, the purchaser is treated as a business customer rather than a consumer to the extent provided by applicable law.
Unless expressly agreed otherwise, business purchases of digital products are non-refundable once digital access or delivery has begun, except where a refund or other remedy is required by applicable law.
6. Before Digital Access Begins
Where digital access or delivery has not yet begun and you believe you have a statutory right to withdraw from your purchase, please contact us promptly at hello@bricksinthecloud.com.
Where a valid statutory withdrawal right is exercised, we will process the withdrawal and any reimbursement in accordance with applicable law.
7. How to Contact Us
Questions, withdrawal requests or requests concerning a problem with a digital product should be sent to:
Bricks in the Cloud / Monde Avenir sàrl
4 rue Aloyse Simon
L-8320 Capellen
Luxembourg
Email: hello@bricksinthecloud.com
Telephone: +352 621 355 207
Please provide sufficient information to allow us to identify your purchase, such as your name, email address and order number.
8. Mandatory Consumer Rights
Nothing in this Refund & Withdrawal Policy is intended to exclude, limit or replace any mandatory consumer rights available under applicable law.
If you are a consumer resident outside Luxembourg, you may also benefit from mandatory consumer protections applicable in your country of residence.